Refund and Returns Policy for Ontimerapic Furniture Store

Effective Date: December 6, 2024

At Ontimerapic Furniture Store, we are committed to providing our customers with high-quality products and exceptional service. We understand that purchasing furniture is a significant investment, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your furniture, we offer a clear and fair return and refund policy to ensure your peace of mind. Please read the following guidelines carefully to understand how our return and refund process works.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Period: Returns must be initiated within 30 days from the date of delivery or the date the order was picked up from our store. After 30 days, we are unable to accept returns or offer refunds.
  • Item Condition: The item must be in new, unused, and resalable condition. The item should not have been assembled, damaged, or altered in any way. All original packaging, including boxes, wrapping, and manuals, must be intact and included in the return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for us to process your return and refund. Please ensure you retain the order confirmation or invoice provided at the time of purchase.

2. Non-Returnable Items

Certain items cannot be returned due to their nature or customization. These include:

  • Custom or Made-to-Order Items: These items are specifically tailored to your specifications and cannot be returned or exchanged unless they are defective or damaged upon arrival.
  • Final Sale Items: Items marked as final sale, clearance, or deeply discounted, are not eligible for returns or refunds.
  • Mattresses and Bedding: For hygiene and safety reasons, mattresses and bedding products that have been opened or used are non-returnable.
  • Gift Cards and Coupons: Gift cards, e-gift cards, and promotional coupons are non-returnable and cannot be refunded.

3. How to Return an Item

Returning an item is simple. Just follow these steps:

  1. Contact Us: Reach out to our customer service team by email at info@ontimerapic.com or call us at (530) 257-9010 within 30 days of receiving the item. Please provide your order number, the name of the item, and a reason for the return. Our team will guide you through the return process and issue you a Return Authorization (RA).

  2. Return Authorization (RA): We will issue a Return Authorization and provide you with clear instructions for returning your item. Please ensure that the RA number is written clearly on the return package. This helps us track and process your return quickly.

  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. If we arranged the original delivery, we will provide return shipping instructions and inform you of the cost, if applicable. We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item without proper tracking.

  4. Restocking Fee: A restocking fee of up to 15% of the purchase price may apply for returns of non-defective items. The fee will be deducted from your refund, and will cover the costs associated with processing and restocking returned furniture.

  5. Inspection of Returned Items: Upon receipt of your returned item, our team will inspect it to ensure it meets the return criteria. If the item is damaged, missing parts, or shows signs of use, we may reduce the amount of the refund. If everything is in order, we will proceed with processing the refund.

4. Refunds

Once your return has been approved and processed, we will issue a refund according to the original payment method used during the purchase. Refunds are generally processed within 5-7 business days after the returned item has been received and inspected.

  • Refund Method: Refunds will be credited to your original payment method (e.g., credit/debit card, PayPal, etc.). Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Partial Refunds: In some cases, we may issue a partial refund if the item is returned in less-than-ideal condition. For example, if the item is damaged, missing parts, or shows signs of wear and tear, the refund may be reduced to account for the depreciation of the item’s value.

5. Damaged or Defective Items

We take great care in packaging and shipping our products, but sometimes items may be damaged during transit or may have manufacturing defects. If your item is damaged or defective, please follow these steps:

  1. Contact Us Immediately: Notify our customer service team within 5 days of receiving your item. Please provide photos of the damage or defect along with your order number and a description of the issue.

  2. Return Shipping for Damaged or Defective Items: For damaged or defective items, return shipping is free. We will provide you with a pre-paid return shipping label so you can return the item at no cost to you.

  3. Replacement or Refund: After inspecting the damaged or defective item, we will offer a replacement at no additional charge, or a full refund, depending on your preference.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, we recommend returning the original item and placing a new order. If you want to ensure your new item is available, please contact us before placing a new order to check stock.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been processed or shipped, we cannot cancel it. In such cases, you will need to return the item after it arrives according to our standard return procedure.

8. Return Address

All returns must be shipped to the following address, as provided by our customer service team in your Return Authorization:

  • Ontimerapic Furniture Store
    500 Mill St, Susanville, California, 96130

Please make sure that your return is properly packaged to prevent any damage during transit.

9. Important Notes

  • Shipping and Handling Fees: Shipping and delivery fees are non-refundable unless the item is damaged or defective upon arrival.
  • Time Frame for Returns: Returns must be completed within 30 days of delivery. We cannot accept returns after this period.
  • Restocking Fee: A restocking fee of up to 15% may apply depending on the condition of the returned item.
  • Original Packaging: Items must be returned in their original packaging. If the packaging is damaged or missing, the refund may be affected.

10. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, or if you wish to initiate a return, please contact us at:

  • Email: info@ontimerapic.com
  • Phone: (530) 257-9010
  • Address: 500 Mill St, Susanville, California, 96130
  • Website: https://ontimerapic

At Ontimerapic Furniture Store, your satisfaction is our priority. We are here to help you with every step of the process, ensuring that you have the best shopping experience possible. If you need further assistance or have any questions, please don’t hesitate to reach out to our dedicated customer service team.